LPPHC Patient Care Information

Langley Porter Psychiatric Hospital and Clinics (LPPHC) wants to ensure that your experience here is an outstanding one. If you or your family has a question or concern about your care, please let us know.

We suggest you first discuss your concerns with your doctor, clinician, nurse, or the unit manager. If your concern remains unresolved, LPPHC staff are available to help you reach a resolution or provide more information. We are also available to take complaints or compliments.

Patient safety

While receiving care at LPPHC, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best outcome possible for you. By working with your health care team, you can help us ensure a safer health care experience for you.

Please let us know if something seems unsafe or if you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses, and other staff, as they will know who to contact to correct the situation.

Patient concerns and complaints

You have the right to express concerns or complaints about your care with the assurance that the quality of your care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.

To contact us directly concerning your complaint or greivance, please call (415) 476-2940 or send an email to [email protected]

You also may contact the following departments or agencies:

State Department of Public Health

File a complaint or grievance with the California Department of Public Health, whether or not you use the hospital's grievance process.

California Department of Public Health
San Francisco District Office
150 North Hill Drive, Suite 22
Brisbane, CA 94005
Phone Number: (415) 330-6353
TTY: (916) 657-3042

You also can file a complaint with your health plan insurer or other external organization.

SF Mental Health Clients' Rights Advocates

To learn more about your rights as someone receiving mental health care, please contact:

San Francisco Mental Health Clients' Rights Advocates
1663 Mission Street, Suite 310
San Francisco, CA 94103
Phone: (415) 552-8100

Medical Board of California

If the grievance is regarding a physician, please contact:

Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Phone: (800) 633-2322

U.S. Department of Health and Human Services

File a written privacy complaint with Patient Relations at UCSF or with the U.S. Department of Health and Human Services Office for Civil Rights:

U.S. Department of Health and Human Services Office for Civil Rights
50 United Nations Plaza, Room 322
San Francisco, CA 94102

Phone: (415) 437-8310
Fax: (415) 437-8329
TTY: (415) 437-8311

Medicare

If you are a Medicare patient, you may file a complaint or grievance regarding quality of care, a coverage decision or premature discharge appeal with Medicare's Quality Improvement Organization at (800) 841-1602 or (800) 881-5980 (TTY).

Joint Commission

You may contact the Joint Commission's Office of Quality Monitoring if you feel your concerns about patient care or safety have not been adequately addressed:

Joint Commission
Division of Accreditation Operations, Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Phone: (800) 994-6610
Email: [email protected] 
Fax: (630) 792-5636

Community health needs assesment (CHNA)

The Patient Protection and Affordable Care Act of 2010 requires hospitals to meet certain provisions related to community benefit in order to maintain their tax status. One of these requirements is that LPPHC is required to participate in a community health needs assessment (CHNA) every three years which includes community and public health input. The purpose of the CHNA is to ensure that our programming at LPPHC is aligned with community needs and priorities. 

Download: Community Health Needs Assessment - Implementation Strategy

Patient privacy

We are committed to protecting your health information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices, available in the following languages:

Patient rights and responsibilities

We recognize that each patient has unique health care needs and we encourage a partnership between the patient and the health care team. We encourage patients or their legally designated representative to participate in discussions and decisions about their treatments, options, alternatives, risks and benefits. For further information, please see our Notice of Patient Rights and Responsibilities, available in the following languages: