UCSF Employee Coping and Resiliency Program

Two people touching the tips of their index fingers together

Emotional health assessment and treatment for UCSF employees

The UCSF Department of Psychiatry, in partnership with UCSF Human Resources and the Center for Digital Health Innovation, has launched a new program specifically for UCSF faculty, staff, and trainees to provide additional mental health assessment, treatment, and referral resources to our valued colleagues who are experiencing distress related to the COVID-19 pandemic. These services are available to all UCSF employees, regardless of their personal health insurance carrier or status.

The UCSF Employee Coping and Resiliency Program uses a simple and confidential online screening tool to connect UCSF employees with a wide array of emotional support services, including:

  • A curated collection of online self-management tools (webinars, apps, videos, and other resources)
  • Timely access to assessment and ongoing clinical care as needed for those experiencing moderate to severe symptoms
  • Interventions for specific groups in need of specialized support (front-line providers, staff who have tested positive for COVID-19, etc.)

Employees requesting assessment and ongoing care through the Cope Program will have the option to be treated by UCSF Psychiatry clinicians or, if they prefer, to be connected with their existing health provider.

In addition, employees seeking help with substance use issues will be connected with Bright Heart Health, a telehealth treatment program not affiliated with UCSF. (Please note that this a referral only; UCSF does not control costs or ensure insurance coverage for services provided by Bright Health Health.)

To utilize the program, UCSF faculty, staff, and trainees should visit tiny.ucsf.edu/cope or text COPE to 83973.

Graphic showing services available through the Cope Program

Additional services available

The UCSF Cope Program was created during the COVID-19 crisis to provide emotional support for all UCSF employees (faculty, trainees, and staff). As you can see in the diagram above, there are a variety of options available, including the following:

  • Online resources: The Department of Psychiatry has created a robust website with resources to support your emotional well-being during this crisis, including:
  • Well-being town halls: These are monthly, hour-long department/division-wide structured meetings facilitated by a Department of Psychiatry faculty member. Please contact Margo Pumar, MD, if you would like to set up one for your department/division.
  • Resilience small groups: These 45-min long small group meetings (maximum 12 people) that are open to members of a unit and led by a member of the Department of Psychiatry. Please contact your unit chief if you are interested.
  • Specialized COVID-19 treatment groups: We are launching several COVID-19 specific treatment groups for UCSF employees. These include:
    • COVID-19 quarantine group
    • COVID-19 grieving and loss group
    • Financial stress during COVID-19
    • Alcohol and drug misuse during COVID-19
  • Individual treatment: As described at the top of this page, individual emotional health treatment is available to all UCSF employees.

We also understand that UCSF has partnered with other health care delivery systems to enhance our mission. The online resources are available to all of our partners, as are the department/division well-being town halls. The department/division resilience small groups are primarily for UCSF employees, but employees at our partner institutions are welcome to sit in.